The first step is to choose the products you want. We have thousands of fantastic ideas on our website. Having trouble choosing? Get in touch with our experienced sales team who are ready to help. Once you have chosen the products you want, you can get an official quote or place an order.
When you have chosen to go ahead with your order, our sales team will discuss your branding requirements with you and create a brief for our in-house design team.
Digital proofs will be created, showing the branding, colouring, positioning, and a digital mock-up of the finished product/s. Some proofs may include more than one design for a product to give you options in the layout.
If you are satisfied with the proofs, you can sign them and return them to us by email, fax, or in person. While proofing your order/artwork, if you notice a mistake please contact your account representative or note it on the paperwork accordingly so this can be corrected. We will be more than happy to make any corrections or changes promptly and for no additional charge. All changes must be confirmed in writing (e-mail is acceptable). A revised proof will then be sent for final approval.
Whilst our staff work hard to ensure everything in the proofs is correct mistakes can occur, so please ensure all details are thoroughly checked before signing off. We are not responsible for any typographical errors that are overlooked and later approved by the customer or for any damages that may be incurred as a result of the error. Please note that production cannot commence until a signed proof is received.
If an error is discovered after you have given final approval, please contact your customer service representative immediately. Although we cannot guarantee we will be able to correct the error before it goes into production, the sooner we are made aware, the better the chance we can do something to fix it.
Once the proof is signed off, we will begin production. Production times vary from product to product, your account representative will give you an ETA for your order. You will be advised when your order is ready for shipping or pickup.